Ordering and Shipping in the USA: FAQs

Ordering and accounts

IMPORTANT:   Out of an abundance of caution for our EcoTensil customers and staff, for the duration of the COVID-19 outbreak, returns on paper utensil products or dispensers will NOT BE ACCEPTED until further notice.

Thank you for your understanding.

Q: Do I need to set up an account before I can order online? +
Yes, to set up an account on our Shopify store, please click here. 

Q: I already have an account but it is not being recognized +
You are not alone! On Jan16 2020 we moved our website to Shopify, which requires everyone to create a new accounts, to do so, register here.

Q: Where can I check on status of my order? +
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.

You may also log in to your EcoTensil account here.

Q: What if I don’t receive my order? +
You can track your package with the tracking number sent via email  from info@ecotensil.com.  You can login to you EcoTensil account and check of the status of your order.   https://ecotensil.com/account/login

Q: How do I set up direct billing? +
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.

Q: How can I update my shipping or contact information? +
You may log in to your account by selecting “Log In’ ….[include step-by-step how to for new Shopify cart].

Q: Are EcoTensil paperboard utensils available in stores? +

No. Click here to see to see how to order directly from our shopping cart or from our reseller channel. [link to page with list of distributors/country flags with pop up form which asks for name, company, country and email]

Q: Do you sell through distributors or food service distributors like Bunzl, US Foods and Sysco? +

Yes we sell through both kinds of distributors in the US and Canada. See list below.


US Distributors by State

Armstrong Paper Group - phone:  (707) 546-6300 (no website)
Moresco - https://moresco.biz
Excellent Packaging & Supply - http://www.excellentpackaging.com
Area Distributors - http://www.areadistributing.com
Bunzl - https://www.bunzl.com
JD Food - https://www.jdfood.com
American Paper & Provisions - https://www.appinc.com
Individual Food Service - https://individualfoodservice.com
P&R Paper - https://www.prpaper.com
The Paper Company - https://www.thepapercompany.net
Millennium - http://www.mpgroupinc.com
Mutual Trading - https://lamtc.com

EBP Supply Solutions - https://www.ebpsupply.com
Bunzl - https://www.bunzl.com

US Foods - https://www.usfoods.com

Diamond Head Distributors (Honolulu) - phone: (808) 848-7799 (no website)

Gem State Paper - https://www.gemstatepaper.com
Frozen Dessert Supplies - https://frozendessertsupplies.com

Bunzl - https://www.bunzl.com
Millennium - http://www.mpgroupinc.com

Arrow Paper - https://arrowpapercorp.com 

Bunzl - https://www.bunzl.com
Falk Paper - https://www.falkpaper.com

Bunzl - https://www.bunzl.com

Quality Foods Distributing - https://www.qfdistributing.com

New Jersey
Bunzl - https://www.bunzl.com
Imperial Dade - https://www.imperialdade.com
Halper Paper - https://www.ihalper.com

New York
Pacific Link - http://pacificlinkinc.com 

North Carolina
Southeastern Paper Group - https://www.sepg.com

Bunzl - https://www.bunzl.com
Majestic - http://majesticsales.net
Area Distributing - http://www.areadistributing.com
Pacific Food Distributors – http://pacfoods.com

Millennium - http://www.mpgroupinc.com
Ben E. Keith Foods - https://www.benekeith.com

Foley Distributing - http://www.foleydistributing.com

Bunzl - https://www.bunzl.com
West Coast Paper – https://www.wcpsolutions.com
P&R Paper - https://www.prpaper.com
Joshen Paper - http://www.joshen.com
GVH Distribution - https://www.gvhdistribution.com


Ordering EcoSecurity Utensil 

Q: How can I order the EcoSecurity® Utensil (ESU)?
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.

The EcoSecurity Utensil is available direct via http://www.ecosecurityutensil.com

It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US, and SWS in Canada.

Shipping & Handling  +

Q: When will my order ship? +
Orders received by our U.S. warehouse before 12:00 p.m. Pacific Time will ship out that day with UPS Ground Shipping. Orders received after 12:00 p.m. Pacific Time will ship the following business day. A confirmation email will be sent once your order ships from our warehouse.

All US orders ship from our warehouse in St Louis, Missouri

Estimated ground transit times are (not including 1 business day for processing order): 

  • East Coast States: 3-4 business days
  • Central States: 3-4 business days
  • Western States: 4-5 business days

Note: We do not ship on weekends or holidays. Shipments during holiday can be delayed 1-3 business days.

Q: What if I need my order faster? +
We offer several options for expedited shipping, including:
UPS Ground
UPS Next Day Air®
nd Day Air® 
nd Day Air® A.M. 
UPS Next Day Air Saver
Fed Ex Ground, and FedEx 2Day
(We are not able to ship via USPS)