Ordering and Shipping in the USA: FAQs

Ordering and accounts

IMPORTANT:   Out of an abundance of caution for our EcoTensil customers and staff, for the duration of the COVID-19 outbreak, returns on paper utensil products or dispensers will NOT BE ACCEPTED until further notice.

Thank you for your understanding.

Q: Do I need to set up an account before I can order online? +
Yes, to set up an account on our Shopify store, please click here. 

Q: I already have an account but it is not being recognized +
You are not alone! On Jan16 2020 we moved our website to Shopify, which requires everyone to create a new accounts, to do so, register here.

Q: Where can I check on status of my order? +
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.

You may also log in to your EcoTensil account here.

Q: What if I don’t receive my order? +
You can track your package with the tracking number sent via email  from info@ecotensil.com.  You can login to you EcoTensil account and check of the status of your order.   https://ecotensil.com/account/login

Q: How do I set up direct billing? +
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.

Q: How can I update my shipping or contact information? +
You may log in to your account by selecting “Log In’ ….[include step-by-step how to for new Shopify cart].

Q: Are EcoTensil paperboard utensils available in stores? +

No. Click here to see to see how to order directly from our shopping cart or from our reseller channel. [link to page with list of distributors/country flags with pop up form which asks for name, company, country and email]

Q: Do you sell through distributors or food service distributors like Bunzl, US Foods and Sysco? +

Yes we sell through both kinds of distributors in the US and Canada. See list below.


US Distributors by State

Armstrong Paper Group - phone:  (707) 546-6300 (no website)
Moresco - https://moresco.biz
Excellent Packaging & Supply - http://www.excellentpackaging.com
Area Distributors - http://www.areadistributing.com
Bunzl - https://www.bunzl.com
JD Food - https://www.jdfood.com
American Paper & Provisions - https://www.appinc.com
Individual Food Service - https://individualfoodservice.com
P&R Paper - https://www.prpaper.com
The Paper Company - https://www.thepapercompany.net
Millennium - http://www.mpgroupinc.com
Mutual Trading - https://lamtc.com

EBP Supply Solutions - https://www.ebpsupply.com
Bunzl - https://www.bunzl.com

US Foods - https://www.usfoods.com

Diamond Head Distributors (Honolulu) - phone: (808) 848-7799 (no website)

Gem State Paper - https://www.gemstatepaper.com
Frozen Dessert Supplies - https://frozendessertsupplies.com

Bunzl - https://www.bunzl.com
Millennium - http://www.mpgroupinc.com

Arrow Paper - https://arrowpapercorp.com 

Bunzl - https://www.bunzl.com
Falk Paper - https://www.falkpaper.com

Bunzl - https://www.bunzl.com

Quality Foods Distributing - https://www.qfdistributing.com

New Jersey
Bunzl - https://www.bunzl.com
Imperial Dade - https://www.imperialdade.com
Halper Paper - https://www.ihalper.com

New York
Pacific Link - http://pacificlinkinc.com 

North Carolina
Southeastern Paper Group - https://www.sepg.com

Bunzl - https://www.bunzl.com
Majestic - http://majesticsales.net
Area Distributing - http://www.areadistributing.com
Pacific Food Distributors – http://pacfoods.com

Millennium - http://www.mpgroupinc.com
Ben E. Keith Foods - https://www.benekeith.com

Foley Distributing - http://www.foleydistributing.com

Bunzl - https://www.bunzl.com
West Coast Paper – https://www.wcpsolutions.com
P&R Paper - https://www.prpaper.com
Joshen Paper - http://www.joshen.com
GVH Distribution - https://www.gvhdistribution.com


Ordering EcoSecurity Utensil 

Q: How can I order the EcoSecurity® Utensil (ESU)?
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.

The EcoSecurity Utensil is available direct via http://www.ecosecurityutensil.com

It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US, and SWS in Canada.

Shipping & Handling  +

Q: When will my order ship? +
Orders received by our U.S. warehouse before 12:00 p.m. Pacific Time will ship out that day with UPS Ground Shipping. Orders received after 12:00 p.m. Pacific Time will ship the following business day. A confirmation email will be sent once your order ships from our warehouse.

All US orders ship from our warehouse in St Louis, Missouri

Estimated ground transit times are (not including 1 business day for processing order): 

  • East Coast States: 3-4 business days
  • Central States: 3-4 business days
  • Western States: 4-5 business days

Note: We do not ship on weekends or holidays. Shipments during holiday can be delayed 1-3 business days.

Q: What if I need my order faster? +
We offer several options for expedited shipping, including:
UPS Ground
UPS Next Day Air®
nd Day Air® 
nd Day Air® A.M. 
UPS Next Day Air Saver
Fed Ex Ground, and FedEx 2Day
(We are not able to ship via USPS)

Please click here to be redirected to the European EcoTensil store ecotensil.eu