FAQ Ordering in the USA

Ordering and Shipping FAQs

Ordering and accounts

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Q: Do I need to set up an account before I can order online? +
Yes, to set up an account on our Shopify store, please click here. 

Q: I already have an account but it is not being recognized +
You are not alone! On Jan16 2020 we moved our website to Shopify, which requires everyone to create a new accounts, to do so, register here.

Q: Where can I check on status of my order? +
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.

You may also log in to your EcoTensil account here.

Q: What if I don’t receive my order? +
You can track your package with the tracking number sent via email  from info@ecotensil.com.  You can login to you EcoTensil account and check of the status of your order.   https://ecotensil.com/account/login

Q: How do I set up direct billing? +
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards.


Q: How can I update my shipping or contact information? +
You may log in to your account by selecting “Log In’ ….[include step-by-step how to for new Shopify cart].

Q: Are EcoTensil paperboard utensils available in stores? +

No. Click here to see to see how to order directly from our shopping cart or from our reseller channel. [link to page with list of distributors/country flags with pop up form which asks for name, company, country and email]

Q: Do you sell through distributors or food service distributors like Bunzl, US Foods and Sysco? +

Yes we sell through both kinds of distributors in the US and Canada. 
     US EcoTensil Distributors

California

Armstrong Paper Group - phone:  (707) 546-6300 (no website)
Moresco - https://moresco.biz
Excellent Packaging & Supply - http://www.excellentpackaging.com
Area Distributors - http://www.areadistributing.com
Bunzl - https://www.bunzl.com
JD Food - https://www.jdfood.com
American Paper & Provisions - https://www.appinc.com
Individual Food Service - https://individualfoodservice.com
P&R Paper - https://www.prpaper.com
The Paper Company - https://www.thepapercompany.net
Millennium - http://www.mpgroupinc.com
Mutual Trading - https://lamtc.com

 

Oregon

Bunzl - https://www.bunzl.com
Majestic - http://majesticsales.net
Area Distributing - http://www.areadistributing.com

Pacific Food Distributors – http://pacfoods.com

Washington

Bunzl - https://www.bunzl.com
West Coast Paper – https://www.wcpsolutions.com
P&R Paper - https://www.prpaper.com
Joshen Paper - http://www.joshen.com
GVH Distribution - https://www.gvhdistribution.com

Idaho

Gem State Paper - https://www.gemstatepaper.com
Frozen Dessert Supplies - https://frozendessertsupplies.com

 

 Montana

Quality Foods Distributing - https://www.qfdistributing.com

 

Texas

Millennium - http://www.mpgroupinc.com
Ben E. Keith Foods - https://www.benekeith.com

 

Minnesota

Bunzl - https://www.bunzl.com
Falk Paper - https://www.falkpaper.com

  

Missouri

Bunzl - https://www.bunzl.com

  

Illinois

Bunzl - https://www.bunzl.com
Millennium - http://www.mpgroupinc.com

 

Vermont

Foley Distributing - http://www.foleydistributing.com

  

New York

Pacific Link - http://pacificlinkinc.com

 

Massachusetts

Arrow Paper - https://arrowpapercorp.com

 

Connecticut

EBP Supply Solutions - https://www.ebpsupply.com
Bunzl - https://www.bunzl.com

 

New Jersey

Bunzl - https://www.bunzl.com
Imperial Dade - https://www.imperialdade.com
Halper Paper - https://www.ihalper.com

  

North Carolina

Southeastern Paper Group - https://www.sepg.com

 

Florida

US Foods - https://www.usfoods.com

 

Hawaii

Diamond Head Distributors (Honolulu) - phone: (808) 848-7799 (no website)

 

 

Q: How can I order the EcoSecurity Utensil (ESU)? +
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.

The EcoSecurity Utensil is available direct via http://www.ecosecurityutensil.com

It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US.


Shipping & Handling  +

Q: When will my order ship? +
Orders received by our U.S. warehouse before 12:00 p.m. Pacific Time will ship out that day with UPS Ground Shipping. Orders received after 12:00 p.m. Pacific Time will ship the following business day. A confirmation email will be sent once your order ships from our warehouse.

All US orders ship from our warehouse in St Louis, Missouri

Estimated ground transit times are (not including 1 business day for processing order): 

  • East Coast States: 3-4 business days
  • Central States: 3-4 business days
  • Western States: 4-5 business days

Note: We do not ship on weekends or holidays. Shipments during holiday can be delayed 1-3 business days.

Q: What if I need my order faster? +
We offer several options for expedited shipping, including:
UPS Ground
UPS Next Day Air®
UPS 2
nd Day Air® 
UPS 2
nd Day Air® A.M. 
UPS Next Day Air Saver
® 
Fed Ex Ground, and FedEx 2Day
®
(We are not able to ship via USPS)
 

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For assistance call 415.924.0233