Ordering and Shipping in the USA: FAQs
Ordering and accounts
Q: Do I need to set up an EcoTensil login before I can order online?
Yes, to set up your login on our Shopify store, please click here.
Q: Where can I check on status of my order?
Once your order ships from our warehouse, you will receive an automated email with shipping confirmation and a tracking number. You may click that link to track your shipment.
You may also check order status through your EcoTensil login here.
Q: What if I don’t receive my order?
You can track your package with the tracking number sent via email from info@ecotensil.com.
You may also check order status through your EcoTensil login here.
Q: How do I set up direct billing?
Customers who plan to order less than 10 cases should place their orders though our online shopping cart with a credit card. We accept Visa, MasterCard, American Express and Discover credit cards. If you would like to set up direct billing, please fill out the Contact Us form.
Q: How can I update my shipping or contact information?
You may access your EcoTensil login here to update your information.
Q: Are EcoTensil® paperboard utensils available in stores?
No. The best way to purchase EcoTensil products is through this online store or through our distributor partners referenced below. For orders above 20 cases, please contact our sales team at info@ecotensil.com.
Q: Do you sell through distributors or foodservice distributors like Bunzl, US Foods and Sysco?
Yes, we sell through both kinds of distributors in the US and Canada. See list below.
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US Distributors by State
California
Area Distributors - www.areadistributing.com
Brady IFS (formerly Armstrong Paper Group) - phone: 707-546-6300 (no website)
Bunzl - www.bunzl.com
Excellent Packaging & Supply - excellentpackaging.com
JD Food - www.jdfood.com
Imperial Dade - www.imperialdade.com
Individual Food Service - individualfoodservice.com
Millennium - www.mpgroupinc.com
Moresco - moresco.biz
Mutual Trading - lamtc.com
Connecticut
Bunzl - www.bunzl.com
Imperial Dade - www.imperialdade.com
Florida
US Foods - www.usfoods.com
Hawaii
Diamond Head Distributors (Honolulu) - phone: (808) 848-7799 (no website)
Idaho
Frozen Dessert Supplies - frozendessertsupplies.com
Gem State Paper - www.gemstatepaper.com
Illinois
Bunzl - www.bunzl.com
Millennium - www.mpgroupinc.com
Massachusetts
Arrow Paper - arrowpapercorp.com
Minnesota
Bunzl - www.bunzl.com
Missouri
Bunzl - www.bunzl.com
Montana
Quality Foods Distributing - qfdistributing.com
New Jersey
Bunzl - www.bunzl.com
I. Halper Paper - www.ihalper.com
Imperial Dade - www.imperialdade.com
New York
Pacific Link - pacificlinkinc.com
North Carolina
Southeastern Paper Group - www.sepg.com
Oregon
Area Distributing - www.areadistributing.com
Bunzl - www.bunzl.com
Majestic - majesticsales.net
Pacific Food Distributors – pacfoods.com
Texas
Ben E. Keith Foods - www.benekeith.com
Millennium - www.mpgroupinc.com
Vermont
Foley Distributing - www.foleydistributing.com
Washington
Bunzl - www.bunzl.com
GVH Distribution - www.gvhdistribution.com
Imperial Dade - www.imperialdade.com
Joshen Paper - www.joshen.com
West Coast Paper – www.wcpsolutions.com
International EcoTensil Distributors
CANADA
Western Canada:
BSI Biodegradable Solutions in Vancouver, BC
bsibio.com
Susanna Carson
admin@bsibio.com
phone: +604-630-5115
Eastern Canada:
Nova Envirocom in Quebec
novaenvirocom.ca
phone: +866-898-6682
EU / UK / MIDDLE EAST
Celebration (EU and UK)
www.celebration.co.uk
Fiona Jemmott
fiona@celebration.co.uk
phone: +44 1283 538259
eGreen International Limited
(supplier of EcoSpoon5 and EcoTaster Mini & Mid)
egreen.co.uk
sales@egreen.co.uk
phone: +44 (0) 208 646 0456
AUSTRALIA / NEW ZEALAND
Epicure Trading Ltd.
epicuretrading.co.nz
sales@epicurean.co.nz
phone: +64 9 377 8925
Shipping & Handling
Q: When will my order ship?
Orders received by our U.S. warehouse before 12:00 p.m. Pacific Time will ship out that day with UPS Ground Shipping. Orders received after 12:00 p.m. Pacific Time will ship the following business day. A confirmation email will be sent once your order ships from our warehouse.
All U.S. orders ship from our warehouse in St Louis, Missouri.
Estimated ground transit times are (not including 1 business day for processing order):
- East Coast States: 3–4 business days
- Central States: 3–4 business days
- Western States: 4–5 business days
Note: We do not ship on weekends or holidays. Shipments during holidays can be delayed 1–3 business days.
Q: What if I need my order faster?
We offer several options for expedited shipping, for an additional cost, including:
UPS Next Day Air A.M.
UPS Next Day Air Saver
UPS 2nd Day Air A.M.
UPS 2nd Day Air Saver
Fed Ex Ground, and FedEx 2Day
(We are not able to ship via USPS)
Q: Do you ship to Canada?
We currently have two EcoTensil resellers in Canada that sell our compostable GreenDot EcoTaster sampling spoons. Click here to contact our Canadian distributors. You may also order direct from our US HQ by contacting us to place your order. Note, we have a minimum US$300 for orders outside of the US.
Q: I’m trying to place an order from outside the US.
You may contact us at info@ecotensil.com to request a shipping quote for your order outside of the US. There is a US$300 minimum for all international orders.
We also sell through certified EcoTensil distributors outside of the US. View list of international distributors above. Click here for our international order page.
Ordering EcoSecurity® Utensil
Q: How can I order the EcoSecurity® Utensil (ESU)?
Our ESU is the safest eating utensil used by hospitals, mental health facilities, and custody/detention centers for individuals with self-injurious behavior and on suicide watch.
The EcoSecurity Utensil is available direct via www.ecosecurityutensil.com
It is also distributed by Aramark, Bob Barker, Cooks Correctional, Sodexo, and US Foods in the US, and SWS in Canada.