Privacy policy

Last Updated: December 3, 2025

EcoTensil, Inc. (“EcoTensil,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from ecotensil.com (the “Site”) or otherwise interact with us.

This Privacy Policy applies to:

• Visitors to our Site
  

• Customers purchasing EcoTensil products via our online store
  

• Individuals who request samples, branded/bespoke products, or other information through our contact and inquiry forms
  

• Business contacts, distributors, and partners
  
  

By using the Site, submitting information through our forms, or purchasing products from us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site.

Important Note: This Privacy Policy is for informational purposes and does not constitute legal advice. EcoTensil should review this policy with qualified legal counsel before publishing it.

 

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1. Who We Are & What We Do

EcoTensil provides compostable, plastic-free, eco-friendly paperboard cutlery and utensils, including sampling spoons, full-sized foodservice utensils, on-package utensils, and security utensils for institutions. These products are available via our U.S. website, our EU/UK site (ecotensil.eu), and through distributors and partners worldwide.

We also operate related brands and product lines, including EcoTaster®, iScoop™, AquaDot™, GreenDot™, and security utensils for institutions.

 

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2. Scope & Relationship to Other Sites

This Privacy Policy applies to personal information collected through ecotensil.com and our direct interactions with you in the context of U.S. and international sales and inquiries.

• Our EU/UK website ecotensil.eu may present additional or different privacy notices tailored to EU/UK law.
  

• Our related brand EcoSecurity Utensil is available at ecosecurityutensil.com, which may have its own privacy terms.
  

• When you purchase EcoTensil products from third-party distributors or marketplaces (for example, restaurant supply or lab supply websites), their privacy policies govern their handling of your information.
  
  

We may receive limited information about you from these affiliated websites, distributors, or partners (e.g., order details, contact info) where needed to fulfill orders, provide support, or manage our relationship with you.

 

3. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“personal information”). The types of information we collect depend on how you interact with us.

3.1 Information You Provide Directly

Account, Orders & Checkout

When you place an order or create an account via our Shopify-powered store, we may collect:

• Name and contact details (first and last name, email address, phone number)
  

• Billing and shipping address
  

• Company name and role/title (for B2B orders)
  

• Order details (products purchased, quantities, pricing, delivery information)
  

• Payment-related details (processed by third-party payment providers such as Shopify Payments, Shop Pay, or card processors)
  

• Communications related to your orders, such as support requests or order inquiries
  
  

Contact & Inquiry Forms

Across the Site we offer forms for:

• General inquiries
  

• Sampling utensil inquiries (EcoTaster, iScoop, etc.)
  

• Branded/bespoke utensils
  

• Foodservice utensils
  

• Packaging utensils and on-package spoon solutions
  

• International ordering inquiries
  
  

These forms may collect:

• Company name
  

• First and last name
  

• Email address
  

• Phone number
  

• Country/region
  

• Type of business or facility (e.g., foodservice, packaging, corrections, behavioral health)
  

• Product interests (e.g., EcoTaster sampling spoons, EcoTensil full-size utensils, iScoop ice cream spoons, PopOut, PopTray)
  

• Estimated annual volumes or usage ranges
  

• Other information about your application, requirements, or project
  
  

Email & Direct Communications

If you contact us by email (including info@ecotensil.com), phone, or through other channels, we collect your contact details and the content of your communication. 

Newsletters & Marketing

If you sign up to receive marketing communications or newsletters, we collect your name, email address, and any preferences you provide.

 

3.2 Information Collected Automatically

When you visit the Site, we and our service providers (including Shopify and analytics providers) may automatically collect certain information via cookies, pixels, scripts, or other tracking technologies. 

This may include:

• Device information (browser type, device type, operating system, language)
  

• IP address and general location (city/region, based on IP)
  

• Date and time of visit
  

• Pages and products viewed, links clicked, time spent, and navigation paths
  

• Referring URLs or campaigns (e.g., if you arrived from an email or ad)
  

• Items added to or left in your shopping cart
  

 

3.3 Information from Third Parties

We may receive personal information about you from:

• Shopify and integrated payment processors, regarding orders and payments
  

• Distributors and partners who supply EcoTensil products and share sales or lead information in connection with our products
  

• Marketing and analytics providers, who may provide insights about campaign performance, website usage, or audience segments
  

• Social media platforms, if you interact with our content or contact us through those channels
  
  
  

4. How We Use Your Information

We use personal information for the following purposes:

4.1 To Provide Products & Services

• Process and fulfill your orders, including shipping and returns
  

• Manage payments and prevent fraudulent transactions
  

• Provide sample kits and trial products you request
  

• Respond to inquiries and provide customer service and technical support
  

• Set up and maintain your customer account
  
  

4.2 To Operate & Improve Our Site and Business

• Operate, maintain, and secure the Site and backend systems
  

• Analyze how visitors use the Site (traffic, navigation, conversions)
  

• Test, improve, and optimize the Site, user experience, product offerings, and marketing campaigns
  

• Develop new products, packaging solutions, and services
  
  

4.3 To Communicate With You

• Send order confirmations, shipping updates, and transactional emails
  

• Respond to your questions, sample requests, quotes, and form submissions
  

• Send marketing communications, newsletters, product announcements, and event invitations (where permitted by law and your preferences)
  

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

4.4 For Marketing & Advertising

• Measure and improve the performance of advertising and campaigns
  

• Show you relevant content or offers on our Site and on third-party platforms (where allowed by applicable law and cookie settings)
  

• Build and manage digital audiences (e.g., on social media or ad networks)
  
  

4.5 For Legal, Security, and Compliance Purposes

• Detect, investigate, and prevent fraud, abuse, or security incidents
  

• Enforce our Terms of Use, sales terms, and other agreements
  

• Comply with legal obligations, regulatory requirements, and requests from governmental authorities
  

• Protect our rights, property, customers, and the public
  
  

 

5. Legal Bases for Processing (EEA/UK Visitors)

Where GDPR or similar laws apply (for example if you visit from the EU/EEA or UK), we rely on one or more of the following legal bases:

• Performance of a contract (e.g., to process your order or provide services you request)
  

• Legitimate interests (e.g., to operate and improve our Site, secure our systems, and promote our business in a way that does not override your rights)
  

• Compliance with legal obligations
  

• Consent, where required by law (for example, certain cookies or marketing communications)
  
  

You have the right to withdraw consent where we rely on it.

 

6. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Enable core site functionality (shopping cart, checkout, account login)
  

• Remember your preferences (such as language and region)
  

• Analyze website traffic and performance
  

• Support marketing and advertising efforts
  
  

Depending on your location, you may see cookie banners or consent tools that allow you to accept, reject, or customize certain categories of cookies.

You can also manage cookies through your browser settings. If you disable or reject cookies, some site features or services may not function properly.

 

7. How We Share Your Information

We do not sell your personal information in the traditional sense (i.e., in exchange for money). We may, however, disclose or “share” information with third parties in ways that are necessary to operate our business and provide our products and services.

7.1 Service Providers

We share personal information with trusted service providers who perform services on our behalf, such as:

• E-commerce platform and hosting (e.g., Shopify)
  

• Payment processors and financial institutions
  

• Shipping and logistics providers
  

• Email delivery and marketing automation services
  

• Customer relationship management (CRM) systems
  

• Analytics and performance measurement providers
  

• IT, cybersecurity, and infrastructure providers
  
  

These service providers are authorized to use your information only as necessary to provide services to us.

7.2 Distributors, Partners & Affiliates

We may share limited personal information with:

• Distributors and logistics partners who fulfill orders in your region (for example, when you are outside the US or in the EU/UK)
  

• Partners offering EcoTensil products (e.g., foodservice or lab distributors) where necessary to support your order, quote, or inquiry
  

• Related brands or affiliate entities (such as EcoSecurity Utensil) where necessary to respond to your request or manage distribution relationships EcoSecurity Utensil
  
  

7.3 Business Transfers

If EcoTensil is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your personal information may be transferred as part of that transaction, consistent with applicable law.

7.4 Legal & Safety Obligations

We may disclose information as required by law or when we believe in good faith that such disclosure is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
  

• Respond to valid requests from law enforcement or government agencies
  

• Protect the rights, property, safety, or security of EcoTensil, our customers, or the public
  
  

 

8. International Data Transfers

EcoTensil is headquartered in California, USA, and our primary systems are hosted in the United States. If you access the Site or submit information from outside the US, your information may be transferred to, stored in, and processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect personal information transferred from the EU/EEA or UK.

 

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
  

• Provide products and services to you
  

• Comply with our legal and contractual obligations
  

• Resolve disputes and enforce our agreements
  
  

The specific retention period may vary depending on the type of information and the context. For example, we may retain order and transaction records for longer periods to comply with tax, accounting, and regulatory requirements.

 

10. Your Privacy Rights

Your privacy rights may vary depending on your place of residence. We honor applicable rights under laws such as the EU/UK GDPR and U.S. state privacy laws (e.g., California’s CCPA/CPRA).

10.1 Rights for EEA/UK Residents

Where GDPR or similar laws apply, you may have the right to:

• Access the personal information we hold about you
  

• Request correction of inaccurate or incomplete information
  

• Request deletion of your personal information (subject to certain exceptions)
  

• Object to or request restriction of certain processing
  

• Request data portability (a copy of certain information in a structured, machine-readable format)
  

• Withdraw consent where we rely on consent
  
  

To exercise these rights, please contact us using the details in the Contact Us section.

10.2 Rights for U.S. State Residents (e.g., California)

Residents of some U.S. states, including California, may have the right to:

• Know the categories and specific pieces of personal information we collect, use, and disclose
  

• Request deletion of personal information, subject to legal exceptions
  

• Request correction of inaccurate personal information
  

• Opt out of certain types of “sales” or “sharing” of personal information (as defined in applicable law)
  

• Limit the use and disclosure of sensitive personal information (if collected)
  

• Be free from discrimination for exercising these rights
  
  

Sales and Sharing: As of the date of this Policy, EcoTensil does not sell personal information for money. We may “share” limited information with third parties (such as advertising and analytics partners) for cross-context behavioral advertising. To the extent this activity is considered “selling” or “sharing” under applicable law, you may have the right to opt out.

To exercise your rights, you may contact us as described in Section 15. We may need to verify your identity before responding to certain requests.

 

11. Marketing Communications & Choices

You can control certain uses of your information:

• Email marketing: You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting us.

• Account & profile: If you maintain an account, you may update certain account details by logging in.
  

• Cookies & tracking: You can manage cookie settings through your browser and, where available, via cookie consent tools on our Site.
  
  

Even if you opt out of marketing, we may still send you non-marketing messages, such as order confirmations, shipping updates, or important notices related to your purchases or our terms.

 

12. Children’s Privacy

Our Site and products are intended for business and adult consumers and are not directed to children under the age of 13 (or other age as defined by applicable law). We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take steps to delete such information.

 

13. Third-Party Sites & Services

The Site may contain links to third-party websites, applications, or services (including distributors, marketplaces, and partner sites). We are not responsible for the privacy practices or content of those third parties.

When you follow a link to a third-party site or transact with a distributor, their terms and privacy policies will govern your use of those services.

 

14. Security

We use reasonable physical, technical, and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices.

 

15. How to Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

EcoTensil, Inc.
Email: info@ecotensil.com

You may also contact us through the forms available on our Contact Us page

For EU/UK visitors, you may also contact us via the contact details provided on ecotensil.eu.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the Policy, we will revise the “Last Updated” date at the top of this page.

In some cases, we may provide additional notice (such as by email or prominent notice on the Site) if we make material changes.

Your continued use of the Site after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.